FAQ:

About Our Factory
100% factory manufacturerlocated in China, welcome to visit our factory
whenever you like!
We offer you a wide range of 3D printers and Ortur Laser Master series with performance levels adequate to the various uses which you could envision for your 3D printer.
It is important to know that
our factory do not just sell "boxes", but we offer support and advice to get the best results with
the printer you choose.
We are always available to provide the spare parts and filaments you need with your
3D printers/Ortur Laser Masters.
You could rely on us for the consistent quality and service!

About Tax:
Most countries we ship the parcel for free shipping , but we do not cover any tax and duty!
About customs charging fee . no body can control , every country customs has different
Import and export tariff system.

About Maintenancece:
All products have12 months warrantyagainst manufacturing defects,buy it with confidence. If any breakdown, send us the working video, we shall offer solutions for you. Usually we
do not accpt return. If the item was damaged during transportation or cannot be used normally, pls do not hesitate to contact us and provide us the photos and working video, we will give a partial refund or send the spare
parts for free.

About delivery:
we need 1-3 days handle order in factory when payment received. As normal, it needs 1-3 days update first tracking and 15-60 days for delivery. If you do not receive the goods as
promised,pls feel free to contact us before opening a dispute or leaving us a negative feedback.We would reply you within 24 hours and provide the best solution. If the parcel confirmed lost during transportation, we will
give you a full refund or resend the item without any extra fees

http://www.sinis.com/